Welcome to avinanaturale.com website. The following Terms & Conditions set out the rules for using AVINANATURALE website. Please read and understand them before using. By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy, and that you will abide by them.

 

1. OVERVIEW

This website is operated by Avina Naturale (“Company”, “we”, “our”, “us”).

By accessing or using this website, you agree to be bound by these Terms & Conditions (“Terms”), including all policies referenced herein. If you do not agree, you must not use this website.

2. Definitions

• User / You / Your: Any individual accessing or using the website
• Website: www.avinanaturale.com and associated services
• Products: All goods offered for sale on the website
• Content: All text, images, graphics, logos, and materials on the website

3. Amendments to the Terms & Conditions

• We may amend these Terms & Conditions at any time to meet operational requirements or applicable laws.
• Your continued use of website after updates constitutes implied acceptance of the new terms.

4. Website Content

• We may update or modify content at any time. While we strive to present accurate and complete information, we make no representation or warranty regarding its accuracy or completeness and do not guarantee that the site or its content is free of errors or omissions.
• All rights to content and data within website including intellectual property rights, belong exclusively to AVINA. This includes, without limitation, private data, or any content uploaded or created on the platform. You may not use or share such data with any third party without our explicit permission.
• Users are responsible for securing and protecting their information and configuring the software on their devices, including the use of antivirus programs.

5. ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years of age or accessing under supervision
• You are legally capable of entering into binding agreements under applicable laws

 

6. GENERAL CONDITIONS

We reserve the right to:

• Refuse service to anyone at any time without prior notice
• Limit or cancel quantities purchased per user or order
• Modify or discontinue any part of the website without notice

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.

 

7. USE OF THE WEBSITE

You agree to use this website only for lawful purposes. You must not:

• Engage in fraudulent or unlawful activity
• Attempt unauthorized access to systems or data
• Disrupt or interfere with website functionality

Any violation may result in suspension or termination of access.

 

8. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, and pricing are accurate. However:

• Minor variations may occur due to packaging or display differences
• We do not guarantee that all content is error-free or complete

All products are subject to availability and may be withdrawn at any time.

 

9. PRICING & PAYMENT

• All prices are listed in INR unless stated otherwise
• Prices may change without prior notice
• We reserve the right to cancel orders due to pricing or system errors

Payments are processed through secure third-party payment gateways. We are not responsible for payment failures caused by external systems.

 

10. SHIPPING & DELIVERY

• Delivery timelines are indicative and may vary
• Delays may occur due to logistics, operational issues, or unforeseen circumstances
• Risk of loss transfers to the customer upon delivery

Users are responsible for providing accurate delivery information.

 

11. INTELLECTUAL PROPERTY

All content on this website — including text, images, graphics, logos, and product designs — is the property of Avina Naturale and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

 

12. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

We may collect and use your data for:

•  Order processing
•  Customer support
•  Marketing communications (with opt-out options available)

Your information may be shared with trusted third parties such as payment processors and logistics providers solely for service delivery.

 

13. MARKETING COMMUNICATIONS

By providing your contact details, you consent to receive communications including:

• Emails (newsletters, promotions)
• SMS/WhatsApp updates
• Phone calls (where applicable)

You may opt out at any time using unsubscribe options or by contacting us.

 

14. THIRD-PARTY SERVICES

We may provide access to third-party tools or services.

We are not responsible for:

• Their performance or availability
• Their content or policies
• Any damages arising from their use

Use of such services is at your own risk.

 

15. DISCLAIMER

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee:

• Uninterrupted or error-free website operation
• That products will meet individual expectations or results

Users are advised to review product details and usage instructions carefully before use.

 

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Avina Naturale shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Any issues arising from improper use of products

 

17. INDEMNIFICATION

You agree to indemnify and hold harmless Avina Naturale and its affiliates from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Misuse of the website or products

 

18. TERMINATION

We reserve the right to suspend or terminate access to the website at our discretion, without prior notice, if we believe a user has violated these Terms or applicable laws.

 

19. FORCE MAJEURE

We shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

 

20. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised Terms.

 

21. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising shall be subject to the competent courts of India.

22. Personal Information

The website limits to collection of personal information through our CONTACT page. Any information shared through this will remain confidential and will not be shared with anyone other than AVINANATURALE. Examples of customer information that may be collected by us include your name, address, telephone number, email address.

Marketing Emails: In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information.

Text Messages: If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. AVINA does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls: If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.

Communications to Serve You: If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions.

Customised Service: We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.

Special Events, Questionnaires and Surveys: On occasion, AVINA may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Employment: If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

23. OUR RIGHTS

We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, Merchants e.t.c.

We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products.

24. YOUR CONSENT

By mere use of the website, you expressly consent to our collection and use and disclosure of your personal information, including but not limited to your consent for sharing your information as per this privacy policy, in accordance with this Privacy Policy. If you do not agree please do not use or access our Site.

25. Jurisdiction & Dispute Resolution

These Terms & Conditions and any disputes or claims arising out of or related to them are governed by the Indian Laws.